FAQ

What are your customer service hours?

Our customer service hours are 9-4 MST, Monday through Friday. Have a question? Please reach out to us via email at jrock.jewelry@outlook.com, or DM us on Intagram or Facebook and I will get back to you as soon as I can!

Do you offer repairs?

I do take repair on a case by case basis. Feel free to reach out to Jess, or stop by the store with your piece and we will see what we can do for you. 

*We DO NOT work on watches, nor do we change watch batteries*

Will my jewelry Tarnish?

Yes, all fine metals will Tarnish over time. We recommend storing your jewelry in a dry place (i.e. not your bathroom). You can clean your jewelry or refresh it easily with a basic jewelry polishing cloth, like the Sunshine Cloth we have available in our store. 

Will my finger turn green?

Since we primarily work with sterling silver, no it will not turn you green Unless you have a pre-existing allergy to a specific metal, this applies to all fine metals (sterling silver, 14k gold filled, 14k gold, etc.)

We do offer pieces made with copper from time to time, like out copper cuffs, which will potentially turn your skin where it is touching green. This is due to a natural chemical reaction that copper has with the sweat and oils in your skin, and washes of easily. To avoid this issue, you can put a thin coat of clear nail polish on your piece where it comes into contact with your skin.

What if I lost one earring?

Contact me right away if you loose an earring. Depending on if I have the supplies/can match the stone(s) in the original pair, I can create a replacement. Cost varies.

How do I know what size Ring to buy? 

An easy option to figure out what size your fingers are is to go to a local to you Jewelry store (like a Kay jewelers, etc) and they can help you determine your sizes. You can also order a ring sizer on our website, or on Amazon. When ordering a ring with a thicker band, we suggest sizing up 1/2-1 whole size, as the thicker the band the smaller the Ring will fit. If you have any questions on that, please reach out to us. 

Can a ring on your website be resized if its not my size? 

Usually yes, however please reach out to us first and we will let you know for sure as there are a couple cases where we suggest against it.